Terms of Use

 

Terms of Use for Miller Partners LLC (DBA Framed Nautical Maps)

Welcome to Miller Partners LLC (DBA Framed Nautical Maps) ("we," "us," or "our"). By accessing or using our website patriotgearcompany.com] (the "Site") or purchasing products from us, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our Site or services.

1. Orders and Payment

1.1. Order Acceptance: All orders placed through our Site are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.
1.2. Payment: You agree to provide accurate payment information and authorize us to charge the total amount of your order, including applicable taxes and shipping fees, to your selected payment method. All prices are listed in [currency, e.g., USD] and are subject to change without notice.

2. Shipping and Delivery

2.1. Shipping Policy: We ship orders using reputable third-party carriers, such as United Parcel Service (UPS). Once an order is shipped, you will receive a tracking number via email or through your account on our Site.
2.2. Delivery Confirmation: Delivery is deemed complete when the carrier’s tracking information confirms the order was delivered to the shipping address provided by you at the time of purchase. We are not responsible for delays, losses, or damages caused by the carrier after the order has been dispatched.
2.3. Customer Responsibility: It is your responsibility to provide a complete and accurate shipping address. We are not liable for non-delivery due to incorrect or incomplete addresses provided by you. You are also responsible for ensuring a secure delivery location and retrieving your package promptly upon delivery.
2.4. Non-Delivery Claims: If you claim an order was not delivered, we will provide tracking information from UPS or other carriers to verify delivery status. Delivery confirmation by the carrier to the provided address constitutes proof of delivery, and we are not liable for claims of non-delivery in such cases.
2.5. Lost or Stolen Packages: If you believe a package was lost or stolen after delivery confirmation, you must contact the carrier directly to file a claim. We will assist by providing relevant tracking information, but we are not responsible for reimbursing lost or stolen packages after delivery confirmation.

3. Returns and Refunds

3.1. Return Policy: Returns are accepted only in accordance with our Return Policy, available at https://www.framednauticalmaps.com/terms-conditions. You must notify us within 14 days of delivery to initiate a return.
3.2. Non-Delivery Disputes: If you file a dispute with your payment provider claiming non-delivery, we will provide tracking information and delivery confirmation from UPS or other carriers to demonstrate fulfillment of the order. Refunds or replacements will not be issued for orders confirmed as delivered by the carrier.
3.3. Item Not as Described Disputes: If you claim that an item received is not as described, you must notify us within 5 days of delivery and provide:

  • Clear, high-quality photographs of the received item, including the product, packaging, and any visible discrepancies.

  • A detailed written explanation of how the item differs from the description provided on our Site at the time of purchase.

Failure to provide both photographic evidence and a detailed explanation may result in the denial of your claim. We reserve the right to request the return of the item for inspection before approving a refund or replacement.

3.4. Condition of Returned Items: Returned items must be unused, in their original packaging, and in the same condition as received. We reserve the right to refuse returns that do not meet these criteria or lack the required documentation for "item not as described" claims.

4. Disputes and Chargebacks

4.1. Dispute Resolution: If you have an issue with your order, including claims of non-delivery or item not as described, you agree to contact us at framednauticalmaps@gmail.com or (252) 987-4223 ‬before initiating a dispute or chargeback with your payment provider. We will work with you to resolve the issue promptly.
4.2. Chargeback Policy: By placing an order, you agree not to file a chargeback or dispute with your payment provider without first attempting to resolve the issue with us. If a chargeback is filed for an order confirmed as delivered by UPS tracking or for an "item not as described" claim without providing the required photographs and explanation, we reserve the right to provide evidence, including but not limited to tracking information, order details, product descriptions, and communications, to contest the chargeback.
4.3. Fraudulent Disputes: Filing a fraudulent chargeback or dispute (e.g., claiming non-delivery when tracking confirms delivery or claiming item not as described without required evidence) may result in the suspension of your account and legal action to recover losses.

5. Site Transactions

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

6. Right to Change Site

We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the site or any service, content, feature or product offered through the site, with or without notice; charge fees in connection with the use of the sites; modify and/or waive any fees charged in connection with the site; and/or offer opportunities to some or all users of the site. You agree that we shall not be liable to you or to any third party for any modification, suspension oSr discontinuance of the site, or any service, content, feature or product offered through the site.

7. Limitation of Liability

To the fullest extent permitted by law, Miller Partners LLC (DBA Framed Nautical Maps) shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Site or services, including but not limited to delays in shipping, carrier errors, or non-delivery after confirmed delivery by the carrier.

8. Site Contents

All content appearing on this Web site is the property of Miller Partners LLC. Copyright © 2007-2013 Miller Partners LLC. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2007-2025 Miller Partners LLC. All rights reserved. No right, title or interest in any downloaded content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the contents or the site.

9. Trademarks

All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Miller Partners LLC. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Miller Partners LLC and/or Framed Nautical Maps™ or any third party, except as expressly granted herein.

10. User Feedback, Comments and Other Submissions

You agree that your feedback and/or comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the site. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Miller Partners LLC., or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. Miller Partners LLC. takes no responsibility and assumes no liability for any comments posted by your or any third party. 

11. Use of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Miller Partners LLC. and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Miller Partners LLC. believes that customer conduct violates applicable law or is harmful to the interests of Miller Partners LLC. and its subsidiaries. 

12. Indemnification

You agree to defend, indemnify and hold Miller Partners LLC. harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site and/or your breach of any representation, warranty, or other provision of the Terms of Use.

13. Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Miller Partners LLC. makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Miller Partners LLC. SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Miller Partners LLC. BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of North Carolina, USA, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the courts of Dare County, North Carolina, USA.

15. Changes to These Terms

We reserve the right to update or modify the Terms of Use at any time without prior notice. For this reason, we encourage you to review the Terms of Use whenever you use the site. If you do not agree to these terms, please do not use the site.

By placing an order with Miller Partners LLC (DBA Framed Nautical Maps), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.